FREQUENTLY ASKED QUESTIONS
How do I place an order?
From our home page, click on the category of your choice and browse the items. Once you have found an item, click an item to review the product specifications. Choose a color, a size, and then click “Add to cart.”
You should be able to add items to your shopping cart right away. If you are not seeing anything in your shopping cart please make sure either the size or color, are not out of stock. If you are still unable to place an order please check that you have the latest version of your web browser.
Can I place my order by phone or mail?
Unfortunately, we do not take orders over the phone or by mail at this time.
Can I add, modify or cancel my order?
We are unable to add, modify or cancel an order once it is submitted.
You will have to place a new order for that item, but we can waive the shipping fees for this additional order and ship it all together. Please notify customer service by calling or emailing us directly to let us know as soon as you place the order.
What if an item is sold out?
Unfortunately, we do not restock most of our items. You may keep checking back on our website to see if we have restocked any items or you may contact a local store or our Customer Care Team to help you find an item style number.
I am not sure about my size, how do I choose?
Please see our Size Chart for general information regarding sizing. If you have any questions please feel free to contact Customer Care.
Why do I keep getting an error message?
If you are receiving an error message there may be a problem with your credit card information, shipping or billing address. Please revise your information closely for typos or try reformatting your address, such as putting apartment numbers or unit numbers on the second address line, or noting what the apartment complex is called. If you are receiving an error message after reviewing all your information, make sure you are using the latest version of your web browser.
My order status keeps saying “Failed Transaction”?
If you have received a FAILED transaction, that means you entered incorrect information. Please revise all your information before you hit submit again. If you are still receiving an error message after reviewing all your information, make sure you are using the latest version of your web browser. Once your transaction status says “approved” that means your transaction was authorized. If you are still having trouble please contact Customer Care.
Why was I charged more than once?
Your credit card should only be charged once after your order ships. If you placed an order, you will see a pending authorization on your bank account. Please only click the “Submit” button once to avoid multiple transactions.
How long does it take to process an order?
Orders will ship within 2 business days of purchase. Shipping times vary due to availability of merchandise. We will contact you directly if your merchandise is on backorder and notify you can expect your package.
I received an email regarding an item being backordered, what does this mean?
Customer Care will contact you if one or more of the items in your order are on back order.
Backordered items will be shipped when they become available. We will not bill you for shipping a partial shipment.
How do I know when my order has shipped?
Once your order is shipped, you will receive a USPS tracking number so that you can track your order. If you have not received a tracking number within 48 hours after you receive your order confirmation, please call or email Customer Care.
What kind of shipping methods do you do?
ANGL only ships with the United States Postal Service via Standard flat rate priority shipping or Express flat rate shipping.
Can I ship outside of the USA or to a P.O box?
Unfortunately at this time, we are not able to ship outside of the USA or ship to a P.O Box.
How is sales tax determined?
The sales tax rate is only applied to California residents. There is no sales tax for out of state at the moment.
I requested Express Mail, but I received an email regarding an item on backorder, what will happen?
If you requested Express mail on an order of one item, we will contact you immediately to let you know if this will be okay to ship when the item becomes available. If this is not okay, we will cancel your order right away.
If you requested Express mail for more than one item, we notify you to let you know your item is on back order and ship out what is available right away.
RETURNS & EXCHANGES
What is your Return Policy?
Items purchased online may not be exchanged in ANGL stores. Online purchase issues must be dealt with strictly through the online store’s Customer Care.
Returns and/or exchanges must be within 30 days of purchase. Return shipping must be paid for at customer’s expense. Original shipping and handling fees are not refundable.
I received an item that is defective, damaged or wrongly shipped, will I be charged for the return shipping?
Items that are defective, damaged, or wrongly shipped qualify for free return shipping. ANGL will refund your return shipping, with whatever shipping method you choose. Original shipping and handling fees are not refundable.
When will I receive a refund for my return?
All refunds will be credited back to the original method of payment. Please allow up to 3-5 business days for us to process your refund before you see this on your monthly billing statement.
What is an approval code?
You will receive, from the Customer Care representative, a coded image file attached to a response email, when your return claim has been processed. When the image file is attached and received by our reps, they are cross-checked with our code databases, in order to prevent errors on our part, as well as insure fairness for all of our customers.
I am interested in franchising your store chain. Is this possible?
Unfortunately, we are only a California based chain and will not be franchising out of state at the moment. However, we hope to franchise one of our brands in the near future.
I am interested in being a vendor, who do I contact?
If you are a vendor interested in working with us, please contact our buying department at email@example.com.
I am interested in working at ANGL, who do I contact?
If you are inquiring about corporate position openings, please send your resumes to firstname.lastname@example.org.
If you are seeking an associate position, please visit your local ANGL retail store for applications.
If you have any questions, feel free to call 1-323-582-7123 or email email@example.com for ANGL customer support. The phone lines are answered between 8:30AM to 6:00PM, Monday through Friday Pacific Standard Time (PST).